Privacy policy

Last updated: January 21, 2025

This Privacy Policy describes how Sirena Baroque Pearls ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sirenabaroquepearls.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). This policy applies exclusively to customers and users located in Australia.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on the Site, and the "Last updated" date will be revised accordingly.

How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from the following sources:

Information You Provide Directly

  • Contact Details: Your name, address, phone number, and email.
  • Order Information: Details such as billing and shipping addresses, payment confirmation, and purchase details.
  • Account Information: Username, password, and security questions.
  • Customer Support Information: Any information shared when contacting us.

Information We Collect Automatically

  • Usage Data: Includes your IP address, browser type, device information, and interactions with the Site, collected via cookies and similar technologies.

Information from Third Parties

  • Vendors: Shopify and payment processors collect information like payment details to fulfill orders.

How We Use Your Personal Information
We use your personal information for the following purposes:

  1. Providing Products and Services: To process payments, fulfill orders, and arrange shipping. To notify you about account activity, orders, returns, and exchanges.
  2. Marketing and Advertising: To send promotional emails or show tailored advertisements.You can opt out of marketing communications at any time.
  3. Security and Fraud Prevention: To detect and address fraudulent or unauthorised activities.
  4. Customer Support and Service Improvement: To respond to inquiries and enhance your shopping experience.

Cookies

We use cookies to improve your experience on our Site, including enabling functionality, personalising content, and running analytics. You can manage your cookie preferences via your browser settings, but this may affect some functionalities of the Site.

For more details on Shopify’s cookies, visit Shopify Cookies Policy.

How We Disclose Personal Information

We may share your personal information with the following parties:

  • Vendors: Such as Shopify, payment processors, and shipping partners.
  • Marketing Partners: To deliver targeted advertising.
  • Legal Authorities: To comply with legal obligations or protect our rights.
    We do not sell or share sensitive personal information.

Children’s Data

Our Services are not intended for children under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us to request its removal.

Data Retention and Security

We retain your personal information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. While we implement reasonable measures to secure your data, no method is 100% secure. Avoid sharing sensitive information over insecure channels.

Your RightsAs an Australian customer, you may:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request the deletion of your data, subject to legal obligations.
  • Lodge complaints with us or the Office of the Australian Information Commissioner (OAIC) if dissatisfied with our response.

To exercise these rights, email us at sirenabaroquepearls@gmail.com.

Complaints

If you have concerns about how your personal information is handled feel free to contact us. If unsatisfied with our response, you can lodge a complaint with the OAIC (www.oaic.gov.au).

ContactIf you have questions about this Privacy Policy or how your personal information is handled, contact us at: sirenabaroquepearls@gmail.com.